How it works
Two minutes of your time. One physician's signature.
Most of what makes getting a prescription slow has nothing to do with the doctor. We took out the booking, the drive, the waiting room and the fax, and left the part that actually needs a clinician.
Answer five questions
On your phone, wherever you are. No appointment to book, no account to create first, nothing to upload.
We ask what you want to change, your height and weight, whether you have taken a GLP-1 before, anything in your history a prescriber needs to know, and what you take regularly. That is the whole intake — it is the consult, not a form standing in front of one.
A physician reviews it
A doctor licensed in your state reads what you wrote, and decides.
Not an algorithm, and not a rubber stamp. If something you flagged needs clarifying, they message you before deciding. If it is straightforward, most reviews come back the same afternoon — overnight submissions are usually answered by mid-morning.
The pharmacy fills it
Approved prescriptions route straight to a licensed US compounding pharmacy.
Everything ships cold-chain in an insulated pack with tracking, and your card is charged at this point — not before. Refrigerate it when it lands. Your first dose schedule comes with it.
You stay looped in
Message the clinician who reviewed you, not a support queue.
Side effects, a dose that is not sitting right, a question at week six — it goes to the same prescriber. Refills reuse your existing file instead of starting you over, and your titration schedule adjusts if it needs to.
The honest bit
What happens if they say no?
Roughly one in seven requests is declined, and that is the system working rather than failing. Here is exactly what happens when it is yours.
- You are not charged
Your card was captured but never billed. There is nothing to refund because nothing was taken.
- You get the reason
In writing, usually naming the specific thing in your intake that caused it — a contraindication, a medication interaction, something that needs a physical exam first.
- You can reply
If something in your intake was wrong or incomplete, say so and the same prescriber will look again.
- Sometimes it is a redirect
A decline for one treatment is often a suggestion of a different one. The note will say so if that applies.
Side by side
What we actually removed.
The usual route
- Call for an appointment, wait days or weeks
- Take a morning off work
- Drive, park, sit in a waiting room
- Fill in a clipboard you have filled in before
- Ten minutes with a doctor
- Script faxed to a pharmacy, collect it yourself
- Pay for the visit whatever the outcome
With HelloDoc
- Five questions on your phone, whenever
- No time off, no travel
- A licensed physician in your state reads it
- A decision the same afternoon, typically
- Routed to the pharmacy automatically
- Cold-chain shipped to your door, tracked
- Nothing charged unless it is approved
Still wondering
The questions we get at this point.
Do I need a video call?
No. The intake is the consult. If a prescriber needs more before deciding, they message you — but for most requests the five questions are enough.
When exactly is my card charged?
At the moment a physician approves, not at checkout. If you are declined it is never touched, and if you are approved you will see the charge on the same day the pharmacy receives the script.
Can I talk to the doctor afterwards?
Yes, and it is the same one. Messages go to the clinician who reviewed your file rather than a general support inbox.
What if I need to change dose?
Message your prescriber. Titration is expected to be adjusted — holding you on a rung longer is normal and is usually the right answer to side effects.
How do refills work?
Your file stays current, so a renewal reuses it. No second intake unless something material has changed, in which case we will ask.
Is my information private?
Your intake is visible to the prescriber reviewing it and to nobody else. In the live product the platform is HIPAA compliant end to end.